Shipping policy

Thank you for shopping at Rubyclaireshop.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays. Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT).

2. Shipping Time & Delivery

Shipping time is separate from processing time. Estimated delivery times will be shown at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or other unexpected factors.

We ship to the address provided by the customer at checkout. Please double-check your shipping address before completing payment. We are not responsible for packages sent to incorrect addresses entered by the buyer.

3. Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available.

4. Lost or Stolen Packages

We are not responsible for lost, stolen or delayed packages reported as delivered by the shipping carrier. If your package shows delivered but you have not received it, please contact the shipping carrier first to file an investigation.