Refund policy

1. Eligibility for Returns

You may request a return within 30 calendar days from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Custom, personalized, clearance, and final sale items are non-returnable and non-refundable unless the item arrives damaged, defective or incorrect.

2. How to Request a Return

To start a return, please email us at support@rubyclaireshop.com with your order number and photos of the item. We will send you return instructions once approved. Do not send items back without prior approval from our team. Unauthorized returns will not be accepted.

3. Return Shipping Cost

The customer is responsible for return shipping fees unless the return is caused by our error (wrong item, damaged or defective goods upon arrival). Return shipping fees are non-refundable.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider’s processing speed.

5. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange replacement or refund at no extra cost to you after verification.